Insurance Update: Starting January 1, 2024

After much deliberation, we will no longer be contracted with BlueCross BlueShield starting on January 1, 2024.

Until that point, you are welcome to use your insurance as you have been in the past. We will also continue to accept new insurance patients through the remainder of 2023.

We understand that this is a big transition, and it comes with a lot of intention. We deeply value our community and will remain committed to doing our best to help make acupuncture accessible. One of our goals is to launch a pilot program in 2024 to fill this need, which will supplement our current model of services. Please stay tuned!

We are grateful for the opportunity to play a role in your healthcare and look forward to continuing that relationship into the future.

We do (and will continue) to accept HSA and FSA cards.

We are also happy to provide superbills so you submit claims on your own and be reimbursed directly.

And, as always, we are happy to answer questions and help find the best way for you to continue care.

UPDATED COVID 19 Policy 2021-2022

Maryville Acupuncture COVID-19 Policy: 

Clinics will remain closed during any stay at home mandated by local or federal government with exceptions made on a case by case basis. We will follow any and all local and/or federal guidelines with respect to elective medical procedures. 

Employee Policies: 

  1. Each employee must wash hands when arriving for their shift and before and after any amount of patient contact. 
  2. Each employee must wear a mask during their shift.
  3. Self assess health before arriving at the clinic and do not report to work if you: 
    1. Have a fever over 100.4 degrees. 
    2. Have any COVID symptoms. 
    3. Have been exposed to COVID-19 and are symptomatic. If you are asymptomatic: 
      1. Vaccinated employee: You may return to work after a negative test
      2. Unvaccinated employee: required to quarantine per CDC guidelines. 
  4. Follow any updated CDC, local, or federal guidelines not covered by this document. 
  5. Minimize time patients spend in the waiting area. 
  6. All Employees and sublet tenants  must be vaccinated by 1/1/2022. Exceptions only allowed on a case by case basis following CDC guidelines. Exemption requests must be submitted in writing with necessary documentation. Regular COVID 19 testing may be required. 

Cleaning protocols: during the COVID-19 outbreak, strict cleaning protocols are to be followed: 

  1. All surfaces used are disinfected with a COVID approved cleaner  after each patient. This includes but is not limited to: 
    1. Treatment room door knobs
    2. Table and face cradle
    3. Call buttons
  2. Sheets are washed with Tide detergent on a hot cycle and changed in full between each patient 
  3. These and any other shared items must be disinfected with alcohol after every use and at the beginning and end or shift or before and after another staff member uses them: 
    1. Phone. 
    2. Ipad (also to be cleaned after each use by a patient)
  4. Wipe down these and other commonly touched surfaces with a COVID approved cleaner at least daily:
    1. Reception desk
    2. Bathroom
    3. Front door knobs/closet door knobs
    4. Kitchen and other staff areas

Patients will not be seen if they:

  1. Have been exposed to COVID-19 in the last 14 days
    1. If they are vaccinated and asymptomatic, they can be seen with a negative COVID test
  2. Have a fever over 100.4 degrees, or other COVID-19 symptoms
  3. Refuse to abide by clinic policies

Clinic Policies: 

  1. Patients are asked to arrive on time for their appointment to minimize time in the waiting room.
  2. Patients are asked to come alone to their visit unless they are accompanying a minor or on case by case expectations for other circumstances. 
  3. Patients and guardians are required to wear a cloth mask during their visit. 
  4. Patients and guardians are asked to wash hands with soap and water immediately upon arriving for their appointment. 

Kate is on Maternity Leave & Welcome Jennifer Broadwell, L.Ac.

Maternity Leave

Kate is officially on maternity leave as of last week! We would like to give a HUGE thanks to you, our dear community, for all the support and understanding as we move through this transition.

We are so excited to welcome Jennifer Broadwell- who will be covering Kate’s maternity leave! Kate’s online scheduler will be on pause and we anticipate her return mid-August with an adjusted schedule of evenings and weekends. She will focus on supporting established patients and start accepting new patients again in 2022. More updates and photos to come! 

Welcome Jennifer Broadwell

We would like to welcome and introduce Jennifer Broadwell. Jennifer is coming to us from Florida and will be covering Kate’s maternity leave. She is a state licensed and nationally board certified acupuncturist and herbalist since 2011, and has been a licensed nurse since 2000. She created and managed the acupuncture program at Boca Raton Regional Hospital in the Women’s Department and the Oncology Department. She is committed to providing the highest quality personalized  care to all her patients. She will be at the clinic starting Monday June 28- July 2. To schedule an appointment please call our office phone 865-315-3157 to get set up.

Please remember to wear a mask to your appointment.  We will continue asking pre-screening questions and taking temperatures.  With our new schedule please try to give us as much notice as possible if you need to change or cancel your appointment. This allows us to give those on the waiting list a chance to fill that appointment spot. 

Clinic Updates and Exciting News in 2021

We have a few exciting updates to share with you. By now many of you know Kate’s good news and we are looking forward to her baby boy joining the world this summer. As we get excited for that we are also looking forward to Alex’s graduation from her Acupuncture program this August. We are excited to announce that she will be joining the clinic once she is licensed.  During this time we are working hard to make these transitions are a smooth process so that we are able to continue supporting and serving our community. 

We also would like to take the time to welcome our new office manager in training, Elizabeth Newman. We are so excited to have her join the team. When you see her at the office please say hello and introduce yourself. She will be working closely with all of us as we adjust during this time. 

Please remember to wear a mask to your appointment.  We will continue asking pre-screening questions and taking temperatures.  As we continue to be flexible with the cancellation policy during this time, please try to give us as much notice as possible if you need to change or cancel your appointment. This allows us to give those on the waiting list a chance to fill that appointment spot. 

Cheers,Kate, Sarah, Alex and Elizabeth

Clinical Precautions for COVID-19

At Maryville Acupuncture, we’re proactively taking steps to reduce the risk of the COVID-19 coronavirus to our community of patients and staff, especially now with a confirmed case of coronavirus in Tennessee. We’d like to share with you a few preventative measures to ensure the health and well-being of our patients and staff, as well as some links to helpful public health information. Our aim is to make our clinic a healthy place for all.

Many of our patients present with common non-contagious/non-serious upper respiratory symptoms such as allergies, asthma or a lingering cough following a cold, which we will continue to treat these conditions as they do not pose a risk to others. 

If you are sick, the best option is to stay home. The main symptoms of COVID-19 are fever, coughing and shortness of breath. Call your primary care physician if you’re in need of medical attention for these concerns. If you need to cancel your appointment due to illness, you will not be charged. We understand and will happily help you reschedule.

Some things to remember:

  • Please use hand sanitizer when you check in at the front desk, or wash your hands in the bathroom. We also have hand sanitizer in the treatment rooms. Feel free to help yourself. When washing your hands, please wash for at least 20 seconds.
  • We change sheets, pillowcases and face cradle covers after each patient.
  • We regularly sanitize surfaces that are frequently touched such as door knobs, doors and faucets. We clean our bathroom regularly. 
  • Cough or sneeze into your elbow rather than onto your hands. If you sneeze or cough on your hands or into tissues or a handkerchief, please wash your hands or use hand sanitizer afterwards.
  • If you are coughing for any reason, please wear a mask. We understand it may be from allergies, asthma, or even heartburn, but it will help alleviate concerns from others sharing the space.
  • Avoid touching your mouth, nose, eyes and face with unwashed/non-sanitized hands.

Here are some more guidelines and links to inform you about how to take care of yourself and recommended practices regarding COVID-19:

CDC Facts About COVID-19

FAQ by an Intensive Care and Infectious Disease Physician

American Society of Acupuncturists Covid-19 Fact Sheet

Business and Employer Guidelines

We appreciate your understanding. With your participation we can continue to serve the patients who need us and keep our clinic a healthy and safe place for all. Thank you.